Ernst & Young in the Global Spotlight: Strategic Growth, Innovation, and Challenges in a Dynamic Professional Services Landscape

Abstract

Purpose: The purpose of this scholarly article is to conduct a comprehensive company analysis of Ernst & Young (EY) to evaluate its strategic positioning, operational effectiveness, and innovation pathways within the global professional services sector. It applies multiple analytical frameworks—including SWOC, ABCD, PESTLE, and financial analysis—to assess EY’s internal competencies, external challenges, and technological advancements. The study aims to provide evidence-based insights and strategic recommendations to enhance EY’s service delivery, stakeholder value, and competitive resilience in a dynamic market environment.

Methodology: In this exploratory and qualitative research, the collected information based on various keywords using Google search engine, Google Scholar search engine, and AI-driven GPTs are analysed systematically using various analysis frameworks as per the objectives of the paper.

Analysis & Discussion: The analysis and discussion section synthesizes findings from multiple frameworks to evaluate Ernst & Young's strategic position. It highlights that EY's core strengths—such as its global brand, diversified services, and technological investments—position it well to capitalize on high-growth areas like ESG and digital transformation. However, these are counterbalanced by structural weaknesses, including governance complexity, high costs, and talent retention challenges, which can impede strategic agility. Furthermore, the discussion reveals a strategic paradox: EY must simultaneously uphold its legacy assurance quality while accelerating innovation in advisory services, all while navigating regulatory scrutiny and maintaining stakeholder trust amidst intense Big Four competition.

Originality/Value: SWOC, ABCD, and PESTLE analyses—to evaluate Ernst & Young’s strategic positioning in the rapidly evolving professional services sector. It provides fresh insights into how global firms balance traditional assurance roles with expanding digital and advisory services amid regulatory and technological disruptions. The research contributes actionable recommendations for enhancing governance, technology integration, and stakeholder value, filling a gap in contemporary case-based literature on Big Four firms.

Type of Paper: Exploratory Research-Based Case Study.