Achieving Business Excellence through Ethical Business Model: A Success Story of Tata Group, India

Abstract

Purpose: The purpose of this scholarly article is to investigate the critical role of ethical business practices in fostering business excellence, using the Tata Group as a case study. By examining Tata Group's commitment to ethical principles, the paper aims to demonstrate how ethical frameworks can be integral to organizational success, stakeholder trust, and long-term sustainability. The research highlights the interplay between ethical business models and competitive advantage, offering insights that are relevant to academia, industry professionals, policymakers, and businesses aspiring to ethical leadership.

Methodology: An exploratory research method is used. The required information is collected using keyword-based search using Google, Google Scholar, and AI-driven GPTs and information is analysed using research-based analysis frameworks to interpret the results.

Result/Analysis: The ethical business practices of Tata Group of Companies are analysed using SWOC analysis framework. ABCD listing analysis from an external observation point of view is applied to the Tata Group—a diversified conglomerate with interests in sectors such as steel, automotive, information technology, and consumer goods—this analysis provides a comprehensive understanding of its offerings. By systematically assessing these four dimensions, the Tata Group can identify its competitive strengths, recognize areas for improvement, and develop strategies to enhance its market position and customer satisfaction.

Originality/Values: The paper, includes an analysis of the significance of ethical business practices, a brief overview of Tata Group's success story, and key findings from the analysis.

Type of Paper: Exploratory Research.