Infosys: A Case Study of IT Service Evolution, Technology Adoption & Innovation Strategies

Abstract

Purpose: Company analysis as a research case study provides a comprehensive examination of a company's strategies, operations, innovations, and market impact. In Information Technology research and learning, such analysis is crucial for understanding how leading firms, like Infosys, develop and adopt technological innovations to maintain competitive advantage. It offers valuable insights into real-world applications of IT solutions, strategic decision-making processes, and the evolution of services. This approach helps researchers and learners identify best practices, challenges, and trends that can inform future advancements in the IT industry. In this paper, the IT service evolution, technology adoption, and innovation strategies of Infosys IT company are studied to analyse the innovativeness of the company.

Methodology:  Exploratory research methodology is used where the required information is searched based on keywords using Company website, Google search engine, Google scholar search engine, and AI-driven GPTs. The information is analysed using various analysis frameworks and Company analysis formats.

Importance: The company analysis of Infosys: A Case Study in IT Service Evolution delves into the strategic development and adoption of Information Technology innovations that have shaped Infosys' growth and leadership in the IT services sector. This case study explores how Infosys has continuously evolved its service offerings, integrating cutting-edge technologies to meet global market demands. By analyzing its historical milestones and future-focused strategies, this study highlights the company's role in driving IT service innovation and provides valuable lessons for understanding the dynamics of IT service evolution in a competitive global landscape.

Results/Analysis:  In the company analysis of Infosys: A Case Study in IT Service Evolution, multiple analysis frameworks are employed to gain a holistic understanding of the company's strategies and operations. The SWOC internal analysis examines Infosys' strengths, weaknesses, opportunities, and challenges within the IT landscape. The ABCD stakeholders’ analysis assesses the impact of the company's services from various stakeholder perspectives. PESTL external analysis explores the political, economic, social, technological, and legal factors influencing Infosys. The technology strategy analysis focuses on the company’s IT adoption and innovation strategies throughout its history and into the future.

Originality/Value: This is the first systematic study of company analysis as a research case study for Infosys IT Company for its IT Service Evolution, Technology Adoption and Innovation Strategies. Based on the analysis, certain suggestions are proposed in the form of postulates.

Type of Paper: Exploratory Research Case Study.